Privacy Policy
Last updated: November 12, 2025
Contact Information
Motion Lab
9472 Performance Drive, Studio Complex
Burbank, CA 91501
Phone: +1 (818) 573-9264
Email: info@motion-l-ab.com
Our Commitment to Privacy
At Motion Lab, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our motion capture services. We're committed to maintaining the trust you place in us and ensuring your data is handled responsibly.
This policy applies to all visitors, clients, and users of our website and services. By using our website, you agree to the collection and use of information as described in this policy.
Information We Collect
Information You Provide Directly
When you contact us or request our services, you may provide personal information including:
- • Name and contact details such as email address and phone number
- • Company or studio name and project information
- • Technical requirements and specifications for your motion capture needs
- • Payment and billing information when booking our services
- • Any other information you choose to share with us in correspondence
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- • IP address and general geographic location
- • Browser type, operating system, and device information
- • Pages visited, time spent on pages, and navigation patterns
- • Referring website and search terms used to find us
- • Cookie data as described in our Cookie Policy
Information from Third Parties
We may receive information about you from third-party sources such as analytics providers, advertising networks, or social media platforms when you interact with our content on those platforms. This helps us understand how you discover and engage with our services.
How We Use Your Information
We use the information we collect for specific, legitimate purposes that benefit both you and our business:
Providing Our Services
Responding to inquiries, processing bookings, delivering motion capture services, and managing client relationships throughout your project lifecycle.
Communication
Sending service updates, project notifications, technical information, and occasional promotional content about our motion capture offerings. You can opt out of marketing communications at any time.
Website Improvement
Analyzing website usage patterns to enhance user experience, optimize performance, and develop new features that better serve game developers and animation studios.
Marketing and Advertising
Creating targeted advertising campaigns, measuring campaign effectiveness, and reaching potential clients who might benefit from professional motion capture services.
Legal Compliance
Meeting legal obligations, protecting our rights and property, preventing fraud, and ensuring the security of our systems and services.
How We Share Your Information
We respect your privacy and only share your information in limited circumstances:
Service Providers
We work with trusted third-party companies that help us operate our business, such as payment processors, email service providers, and analytics platforms. These partners are contractually required to protect your data and use it only for the services they provide to us.
Legal Requirements
We may disclose your information when required by law, in response to legal processes, to protect our rights or property, or to ensure the safety of our clients and employees.
Business Transfers
If Motion Lab is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you of any such change in ownership or control.
With Your Consent
We may share your information with other parties when you've given us explicit permission to do so.
We do not sell your personal information to third parties for their own marketing purposes.
How We Protect Your Information
Protecting your data is a priority. We implement multiple security measures to safeguard the information you entrust to us:
- • Encryption: We use industry-standard encryption (SSL/TLS) to protect data transmitted between your browser and our servers.
- • Access Controls: Only authorized personnel have access to personal information, and access is limited based on job responsibilities.
- • Secure Storage: Personal data is stored on secure servers with regular backups and monitoring for unauthorized access.
- • Regular Audits: We conduct periodic security reviews and updates to maintain protection against emerging threats.
- • Staff Training: Our team receives regular training on data protection and privacy best practices.
While we take reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to improve our protective measures.
How Long We Keep Your Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:
- • Client information is kept for the duration of our business relationship and for a reasonable period afterward for record-keeping and legal compliance
- • Website analytics data is typically retained for up to 26 months
- • Marketing communications records are kept until you unsubscribe or request deletion
- • Financial records are retained as required by tax and accounting regulations
When we no longer need your information, we securely delete or anonymize it to prevent unauthorized access or use.
Your Privacy Rights
You have several rights regarding your personal information:
Access Your Data
Request a copy of the personal information we hold about you.
Correct Your Data
Update or correct inaccurate personal information we have on file.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements.
Data Portability
Receive your personal data in a structured, commonly used format to transfer to another service.
Object to Processing
Object to certain types of data processing, including direct marketing.
Withdraw Consent
Withdraw consent for data processing where consent is the legal basis for processing.
To exercise any of these rights, contact us at info@motion-l-ab.com or call +1 (818) 573-9264. We'll respond to your request within 30 days.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features
- • Disable cookies through your browser settings (see our Cookie Policy for more details)
- • Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Children's Privacy
Our services are designed for businesses and professionals in the game development industry. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we've collected data from a child under 13, we'll take steps to delete that information promptly. If you believe we've collected information from a child, please contact us immediately.
International Data Transfers
Motion Lab operates from the United States. If you're accessing our website from outside the US, your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to this transfer. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
Third-Party Links
Our website may contain links to third-party websites or services that we don't own or control. This Privacy Policy applies only to Motion Lab. We're not responsible for the privacy practices of other websites, and we encourage you to review their privacy policies before providing them with personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll update the "Last updated" date at the top of this page and may notify you through email or a notice on our website. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, we're here to help:
Email: info@motion-l-ab.com
Phone: +1 (818) 573-9264
Mail: Motion Lab, 9472 Performance Drive, Studio Complex, Burbank, CA 91501
We aim to respond to all privacy-related inquiries within 30 days. Your privacy matters to us, and we're committed to addressing your concerns promptly and transparently.